We are committed to providing you with fast and secure delivery services. Here are detailed instructions regarding shipping and transportation:
- Shipping Time
All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays).
Processing time may be slightly delayed due to order volume or special circumstances, but we will complete it as quickly as possible.
- Domestic Shipping (Within the United States)
Orders within the United States typically arrive within 3-7 business days, depending on the shipping address and logistics service.
After shipment, we will provide trackable tracking information so you can check your package status at any time.
- International Shipping
International order delivery times vary by country and region, typically ranging from 7-21 business days, depending on customs clearance, shipping distance, and local postal services.
International orders may incur customs duties, import taxes, or other fees, which are borne by the recipient.
We will try our best to provide tracking information, but some international logistics services may not be able to update in real time.
- Shipping Restrictions
We will do our best to ensure the safe delivery of your goods, but delays or damage may occur during transportation due to force majeure or logistical reasons.
If your package is damaged or lost during transportation, please contact us immediately, and we will assist you in handling the matter.
- Contact Us
If you have any questions about our shipping policy or logistics information, please contact us through the following methods:
Email: joshua@heritagecraftpen.shop
Phone: 7473306900