We value your privacy and are committed to protecting the personal information you provide while using this website. This Privacy Policy explains how we collect, use, store, and protect your information.
- Information Collection
When you visit or use this website, we may collect the following types of information:
Information you actively provide when placing an order, registering, or contacting us, such as your name, email address, phone number, and shipping information.
Necessary information related to payment (the payment process is handled by a third-party payment platform; we do not store complete payment information).
Automatically collected information, including device information, browser type, IP address, visited pages, and usage behavior data, used to improve the website experience.
- Information Use
The information we collect will be used for the following purposes:
Processing orders, providing services, and completing transactions.
Responding to inquiries, providing customer support and after-sales service.
Improving website functionality, content, and overall user experience.
For internal data analysis, operational optimization, and security management.
- Information Sharing
We will not sell, rent, or otherwise disclose your personal information to unrelated third parties unless:
To cooperate with necessary third parties (such as logistics or payment service providers) to complete orders or provide services.
As required by laws and regulations or by legitimate requests from government departments.
To protect the legitimate rights and interests of the website, users, or the public.
- Cookies and Tracking Technology
This website may use cookies or similar technologies to improve the browsing experience and analyze website usage. You can choose to refuse or clear cookies through your browser settings, but this may affect the normal use of some functions.
- Data Security
We take reasonable technical and management measures to prevent your personal information from being accessed, disclosed, modified, or misused without authorization. However, please understand that no network transmission method can guarantee absolute security.
- Information Retention Period
We retain your personal information only for the time necessary to achieve the purposes described in this Privacy Policy, or as required by applicable laws and regulations.
- Your Rights
You have the right to:
To inquire about, correct, or update your personal information.
To request the deletion of relevant information, if required by law. Please submit any questions or complaints regarding privacy issues.
- Policy Updates
We may update this Privacy Policy from time to time. Updated content will be posted on this page. Your continued use of this website constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us through the following methods:
Email: joshua@heritagecraftpen.shop
Phone: 7473306900