Cart 0 x

0
0

HELP CENTER

  1. How to place an order?

You can browse products directly on our website heritagecraftpen.shop, select the quantity, add them to your cart, and then follow the prompts to complete the checkout.

  1. What payment methods are available?

We support multiple online payment methods, including credit cards, debit cards, and third-party payment platforms. The payment process is handled by a third-party service provider; we do not retain complete payment information.

  1. How long will it take for my order to ship?

All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays). We will provide tracking information after processing.

  1. How long does shipping within the US take?

Orders within the US typically arrive within 3-7 business days, depending on the shipping address and logistics service.

  1. What is the shipping time for international orders?

International orders typically take 7-21 business days, depending on customs clearance, shipping distance, and local postal services. Delays may occur in some countries; please understand.

  1. Do international orders require customs duties or import taxes? Yes, international orders may incur customs duties, import taxes, or other charges, which are borne by the recipient.
  2. Can I return an item?

You can apply for a return within 30 days of receiving the item. The item must be in its original packaging, unused, and with all accessories included, and accompanied by proof of order. Please see our return policy for detailed return procedures.

  1. What is the return address?

Please send the returned item to:
HERITAGE CRAFT PEN LLC
4450 LA PAZ LN
SANTA ROSA, CA 95404

  1. What does “one-time sale” mean?

Items on our website are sold on a one-time basis; there will be no automatic renewal or subsequent charges after each purchase. The one-time sale terms do not affect your rights to return, refund, or other legal rights.

  1. How do I contact customer service?

For any questions or assistance, please contact us through:
Email: joshua@heritagecraftpen.shop

Phone: 7473306900